PRIVACY POLICY
LEONE STAYS GmbH
Last updated: January 2026
This Privacy Policy is part of our website and applies to all bookings, stays, and services provided by LEONE STAYS GmbH. The version published on our website is always the valid one.
1. Who We Are
LEONE STAYS GmbH, Switzerland, is responsible for processing personal data.
Contact:
Email: reservation@leonestays.ch
2. General Principle
We take the protection of your personal data seriously. Personal data is processed in accordance with Swiss data protection law and, where applicable, the EU General Data Protection Regulation (GDPR).
3. What Data We Collect
We may process the following personal data:
full name, date of birth, nationality
address, email address, phone number
booking and stay details (arrival and departure dates, number of guests, booking channel)
payment status and transaction information
identification data (passport or national ID card)
communication content (email, booking system, WhatsApp)
technical website data (e.g. IP address, browser type)
4. Why We Process Your Data
We process personal data for the following purposes:
to manage bookings and accommodation contracts
to complete the mandatory online check-in
to comply with legal obligations (e.g. guest registration with the City of Thun)
to verify guest identity
to provide access to the apartment
to communicate before, during, and after the stay
to process payments and refunds
to protect the property and prevent misuse or fraud
5. Online Check-in and ID Data
Online check-in is mandatory for all guests.
During check-in, guests must upload a valid passport or national ID card.
Driver’s licenses are not accepted.
ID data is processed only for legal and security purposes and is not stored longer than required.
6. Disclosure to Authorities
Personal data may be shared with public authorities if required by law, in particular for guest registration and tourist tax reporting to the City of Thun.
7. Sharing Data with Service Providers
To provide our services, we work with trusted service providers, including:
booking and property management systems (e.g. Hostaway)
payment service providers
IT and communication providers
These providers process data only on our behalf and in line with applicable data protection laws.
8. International Data Processing
Depending on the systems used, personal data may be processed outside Switzerland or the European Union. In such cases, we ensure that appropriate data protection measures are in place.
9. Cookies and Website Use
Our website may use cookies or similar technologies to ensure functionality and improve user experience.
You can manage cookie settings through your browser at any time.
10. Noise Monitoring Devices
The apartment may be equipped with noise monitoring devices.
These devices do not record audio or conversations.
They measure only sound levels to ensure compliance with house rules.
11. Data Retention
Personal data is stored only for as long as necessary to fulfill contractual, legal, or operational purposes.
After this period, data is deleted or anonymized.
12. Your Rights
You have the right to:
request access to your personal data
request correction of incorrect data
request deletion of data, where legally allowed
object to certain data processing activities
withdraw your consent at any time
Requests can be sent to the contact email below.
13. Data Security
We use appropriate technical and organizational measures to protect personal data against unauthorized access, loss, or misuse.
14. Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
The version published on our website always applies.
15. Contact
If you have questions about data protection or this Privacy Policy, please contact:
LEONE STAYS GmbH
Email: reservation@leonestays.ch